IndiGo to refund all passengers by January 31 for flight ticket cancellations

The budget airline has already processed Rs 1,000 crore of refund to its customers
IndiGo to refund all passengers by January 31 for flight ticket cancellations

IndiGo Airlines has announced that it will be refunding all passengers whose flights were cancelled during the Covid-19 induced lockdown. The budget carrier said that all cancellation dues are likely to be cleared by January 31, 2021. The company added that nearly Rs 1,000 crore of refund (90% of the total amount) has already been processed.

“We are pleased to commit that we will disburse the full 100% credit shell payments latest by January 31, 2021," IndiGo chief executive officer Ronojoy Dutta told news agencies, adding that as the company’s incoming cash flow had dried up, it was unable to immediately process refunds for cancelled flights. Therefore, the airline had to create credit shells for the refunds that were due to the customers.

On March 23, India went into complete lockdown due to Covid-19 pandemic. Domestic and international flights were cancelled across the country and only Vande Bharat flights were allowed to operate. Two months later, May 25, domestic flights resumed operations, however, international flights are yet to resume flights. According to the Civil Aviation Ministry, it is likely that international flights will commence sometime early next year.

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